Return & Refund Policy
At ONNI BEAUTE, we strive to ensure the highest quality in every product we offer. Please read our return and refund policy carefully before making your purchase.
No Returns or Refunds
- Non-Returnable Items: All products sold by ONNI BEAUTE are non-returnable and non-refundable unless they are determined to have a quality defect.
- This policy applies to all purchases made directly through our website or authorized retailers.
Eligibility for Return or Refund (Product Defects Only)
We only accept returns or issue refunds for products that meet the following conditions:
1. 2. The product was received in a defective or damaged condition. The defect was reported within 7 days of receiving the product.
Product Packaging and Shipping
- All ONNI BEAUTE products are securely packed in protective packaging to ensure they arrive in excellent condition.
- Products are placed in durable courier flyers or boxes with cushioning materials to minimize the risk of damage during transit.
- Each package is inspected prior to dispatch to ensure quality and accuracy.
Conditions for Product Defect Claims
We consider a product to be defective if it meets any of the following conditions:
1. 2. 3. Physical Damage During Transit: The product arrives broken, cracked, or visibly damaged due to shipping.
Manufacturing Defect: The product has a flaw or defect that occurred during production (e.g., leaking, incomplete product).
Incorrect Item Received: The item delivered does not match your order (e.g., wrongvariant, quantity, or product).
Defects That Do Not Qualify
- Minor cosmetic imperfections that do not affect product performance.
- Damage caused by improper storage or handling after delivery.
Claim Process for Defective Products
1. Inspect Your Order: Upon receiving your package, inspect it thoroughly for damage or defects.
2. Contact Us Within 7 Days: Notify our customer service team at +6011-6862 6288 within 7 days of receipt.
3. Provide Supporting Evidence:
- Order number or proof of purchase.
- Clear photos or videos showing the defect or damage.
- Photos of the packaging and courier flyer (if damaged in transit).
Resolution Options
If your claim is approved, ONNI BEAUTE offers the following solutions:
- Replacement: A new product will be sent to you at no additional cost within 3business days.
-Refund: If a replacement is not possible, we will issue a refund to your originalpayment method within 7 business days.
Important Notes
- Claims submitted after the 7-day window may not be accepted.
- ONNI BEAUTE reserves the right to request the return of the defective product for inspection before processing a replacement or refund.
- We reserve the right to deny claims for returns or refunds if the product is found to be non-defective.
- We are not responsible for damages caused by third-party couriers beyond the secured packaging provided by ONNI BEAUTE.
Contact Us
If you have any questions or need assistance, please contact (WhatsApp) us at +6011-68626288.
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