Order & Delivery Policy

1. Order Processing

1.1 Order Confirmation

- Once an order is placed, you will receive a confirmation WhatsApp message with your order details.

- Please ensure all order information is accurate (e.g., name, delivery address, and contact details).

1.2 Order Processing Time

- Orders are processed within 1-3 business days after payment confirmation.

- Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Policy

2.1 Shipping Options

- We offer express shipping options, depending on your location.

- Shipping costs will be calculated at checkout based on weight, destination, and shipping method.

2.2 Delivery Time

- Domestic Shipping: Estimated delivery time is 2-5 business days.

- International Shipping: Estimated delivery time is 7-15 business days, depending oncustoms clearance.

- Delivery timelines may vary due to unforeseen delays, such as weather conditions or courier issues.

2.3 Delivery Partners

- We partner with trusted courier services to ensure the timely and secure delivery of your orders.

- A tracking number will be provided once your order is shipped.

2.4 Delivery Address

- Please provide a complete and accurate delivery address.

- ONNI BEAUTE is not responsible for delays or failed deliveries due to incorrect or incomplete address details.

3. Shipping and Handling

3.1 Packaging

- All products are securely packed to prevent damage during transit.

- Fragile items are additionally cushioned to ensure safe delivery.

3.2 Shipping Restrictions

- We currently do not deliver to PO Boxes, military addresses, or restricted zones.

- Certain products may have shipping restrictions based on local regulations.

4. Order Tracking

- Once your order is shipped, you will receive a tracking link via WhatsApp message.

- Use the tracking number to monitor your shipment's progress on the courier's website.

5. Failed Deliveries and Returns

5.1 Failed Deliveries

- If delivery is unsuccessful due to incorrect address, absence of recipient, or unclaimed parcels, the package may be returned to us.

- Customers are responsible for additional shipping costs for re-delivery.

5.2 Unclaimed Parcels

- Unclaimed parcels will be held for 14 days. If not claimed, the order will be cancelled, and no refunds will be issued.

6. Damaged or Lost Parcels

6.1 Damaged Products

- If you receive a damaged product, please contact us within 7 days of delivery with clear photos of the damaged item and packaging.

6.2 Lost Parcels

- If your parcel is lost during transit, please contact our customer service team immediately. We will liaise with the courier to investigate and resolve the issue.

7. Customer Support

-For any questions or concerns about your order or delivery:

- Email: onnibeaute@gmail.com

- Phone: +6011-6862 6288

- Operating Hours: Monday to Friday, 9 AM to 6 PM

NEED HELP?

Return and Refund

Order and Delivery

Terms & Conditions